Frequently Asked Questions
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Fit & Sizing
What size vials does each case actually fit?
What size vials does each case actually fit?
What size syringes does each case actually fit?
What size syringes does each case actually fit?
Do the vial caps affect fit — will it still close with the cap on?
Do the vial caps affect fit — will it still close with the cap on?
Material & Safety
What's it made of?
What's it made of?
Is it airtight, or just a physical organizer (not for temperature/light protection)?
Is it airtight, or just a physical organizer (not for temperature/light protection)?
Can it go in the fridge/freezer? Any material concerns at cold temps?
Can it go in the fridge/freezer? Any material concerns at cold temps?
Privacy & Discretion
Does the packaging give away what's inside?
Does the packaging give away what's inside?
Ordering & Shipping
Is it made to order, or in-stock and ready to ship?
Is it made to order, or in-stock and ready to ship?
How long does it take to make/ship?
How long does it take to make/ship?
Do you ship internationally?
Do you ship internationally?
Returns & Support
Can I return or exchange it?
Can I return or exchange it?
What if mine arrives damaged or defective?
What if mine arrives damaged or defective?
What if my vials or syringes did not fit?
What if my vials or syringes did not fit?
Customization
Can I request a custom color not listed?
Can I request a custom color not listed?
Can you make a custom size for my specific vials?
Can you make a custom size for my specific vials?
Trust & About
Are these handmade/3D-printed, or mass manufactured?
Are these handmade/3D-printed, or mass manufactured?